Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
- Delivery Your order will be sent to you within 7 to 10 days of receipt. Ground shipping is determined by weight and for 48 States is $4 for up to 1 kg, $7 between 1 and 2.5 kg, $12 between 2.5 and 5 kg and between 5 and 25 kg is $20. For AK, HI and PR the rates are as follows; $6 for up to 1 kg, $10 between 1 and 2.5 kg, $15 between 2.5 and 5 kg, and $25 between 5 and 25 kg. For all orders above $100 extra shipping costs may be incurred, and you will be contacted directly by a member of the Somerset Distribution Mail Order Department. PLEASE NOTE: Any products with flammable substances i.e. Diffusers and Room Sprays are not allowed to be shipped via Air Freight in line with DOT restrictions. CURRENTLY WE CANNOT SHIP TO US PO BOXES.
- Privacy & Security
- We collect only the basic personal details required to process your order. We do not release any information about our customers to any outside party. We will not trade, resell,sell, or redistribute information that you provide to us, to any other companies, organisations or individuals.
- Returns & Replacements
- We guarantee your satisfaction. All of our products come with a no fuss guarantee.
- Ordering
- Please note that all transactions will be carried out in currency in which it is priced. Once you have placed your order, confirmation will be sent to you via e-mail complete with Transaction and Order Reference numbers. We will not be held responsible for pricing errors due to software malfunctions, or human error. This website operates on an 'invitation to treat' basis and not as an 'offer for sale' as a result, Somerset Distribution Ltd reserves the right to decline orders for bulk or high value purchases.
- Payment, Pricing & Promotions
- We accept MasterCard / Visa / Visa Delta / Visa Electron / Solo / Switch The goods will not be delivered until the customer's funds that have been paid to Somerset Distribution Ltd have cleared in full.
- Terms of Use
- All information on this web site is intended for guidance only. The web site is regularly updated and products and prices are subject to change with out notice.
- Copyright
- All contents, information and images on this site, are the property of Somerset Distribution Ltd and is protected by United Kingdom copyright laws.
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Customer service UK
t 01761 451122 9.00-17.00 Mon-Fri
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